Metric Update:
Express Leaderboard Metric Weighting
Growth – 45%
20% - 100% Phone % to Target (DCS)
10% - 100% BTS (Excl. HSI) % to Target (DCS)
10% - 100% HSI % to Target (DCS)
5% - 15% BYOD % of Acts
Revenue – 15%
10% - $9.50 Feature Revenue (ECS)
5% - 60% Upgrade Protection Attach
Quality – 30%
10% - 60% 155 Day Act Retention
10% - 50% 95 Day Feature Retention
10% - Flagged Activations Rank
Experience – 10%
10% - 9.5 CSAT Survey Score